Denali Garden Box

Delivery

Standard Deliveries - £6.99 (*Free over £99 to UK Mainland)

• In normal circumstances we aim to deliver items marked standard delivery within 3-5 working days to UK mainland addresses from Monday to Friday for orders placed before 11am (excluding Bank Holidays). However, we are all aware that these are far from normal times so we will get your order to you as quickly as possible and keep you notified of anything that will take more than 5 days to deliver. **We are currently experiencing high volumes of orders and deliveries may take slightly longer than normal**

• Orders containing "pre-orders" will be despatched when the order is complete.
• Highlands & Islands available with Surcharge calculated at checkout. Unfortunately we are not able to deliver to Northern Ireland.
• If ordered with larger items marked 2 Man or Pallet Deliveries the items will be combined with that delivery method.

*Exclusions apply on heavy or larger items, this will be calculated at the checkout stage and will show as a surcharge.

*Please note -plants are not despatched on Fridays.

Pallet Deliveries - charge calculated at check out

• Larger items including garden furniture will be delivered via our pallet courier. We offer a pallet courier service to UK mainland addresses from Monday to Friday (excluding Bank Holidays).
• For products held in stock we aim to deliver within 7-10 working days of receipt of order provided that we are able to contact you to arrange a suitable delivery time.
• Deliveries will be made on pallets, this is to ensure that your order arrives in perfect condition. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside. Please note that your order may be delivered on a very large vehicle, up to 18T and good access will be required.

• Please email the team at enquiries@gardenstoreonline.co.uk if you have any queries about the delivery of a large item. We'll be happy to help.
• Orders for large deliveries to offshore islands and parts of the Highlands incur a surcharge. Please contact us for further details.

• Events Tickets - you will receive an email confirmation which you will need to print/save on your phone and take with you to the event.
• Seeds - £2.00 via Royal Mail
• Gift Cards/Vouchers - £2.00 via Royal Mail